Refund policy

Right of Withdrawal & Returns

You have the right to cancel your order up to 30 days after the day of receipt without giving any reason. After your notification of withdrawal, you will have to return the product to us within those 30 days. We will refund you within 14 days after the withdrawal notification, provided we have received the product back in good order or you have provided proof of shipment.

Only the cost of returning the product from your home to our warehouse is at your own expense.

Conditions for Returns

Please return the product with all accessories and — if reasonably possible — in the original condition and packaging. If the product or the packaging is damaged more than necessary to determine the nature, characteristics, and functioning of the product, we may deduct the depreciation in value from your refund. Please treat the product with care and ensure it is well packaged when returning it.

If you handle the product more than necessary to determine its nature, characteristics and functioning, we may charge any reduction in value.

Custom & Non-returnable Items

Certain types of items cannot be returned, such as products made according to personal specifications (e.g., custom-made or personalized items). However, products ordered within the standard options we offer (such as size, color, capacity, or model) are not considered custom-made and can be returned.

If you have questions about a specific item, please contact us at: info@dzukou.com

How to Start a Return

To exercise your right of withdrawal or request a return, please contact us at:

info@dzukou.com

We will provide you with the correct return instructions.

Return Address

Dzukou B.V.
Abtswoudseweg 177
2627 AK Delft
The Netherlands

Model Withdrawal Form

You may use the following model withdrawal form if you wish to withdraw from your purchase. A downloadable version of this form will be provided here.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it promptly.

Exchanges

The fastest way to exchange an item is to return the item you have. Once the return is processed, you can place a new order for the desired item.

Refunds

Refunds will be made to your original payment method. Your bank or credit card provider may require additional time to process and post the refund.

If more than 14 days have passed since we registered your return and you have not received your refund, please contact us at info@dzukou.com.

Please note that you will be responsible for covering the return shipping expenses.