No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

We accept payments via iDeal, Paypal, Creditcard (Mastercard, Visa and American Express), Bancontact, Apple Pay, Sofort Banking, Giropay, Cartes Bancaires, KBC, Blefius and ING Home’Pay.

All payments are made within a secure payment environment

If the order hasn’t been processed yet, you can still cancel the order. For that we request you to contact us through e-mail on info@dzukou.com

Key in the coupon code at the field “Coupon Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

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Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Yes we do offer reward and loyalty points.

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact  info@dzukou.com notify us about the problem.

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Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Products are shipped within 24h after order.

Shipments within the Netherlands usually have 1 day delivery time. Shipments to other European countries may vary between 2-5 days.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You can easily track your package with the tracking link sent in the shipping confirmation e-mail.

Within The Netherlands we offer free shipping on orders above € 20. When free shipping is not applicable, the shipping costs have a fixed rate of € 3,50.

In case you have entered the wrong shipping address we request you to contact us as soon as possible, by e-mail on info@dzukou.com If we haven’t proceed the order yet, we can change the shipping address for you.

We apologize for sending you an incomplete order. Please contact our Customer Care Team at info@dzukou.com and we will get back to you as soon as we can.

We apologize if you have received a defective item from us. Please contact our Customer Care Team at orders@dzukou.nl with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Care Team at orders@dzukou.nl and we will get back to you as soon as we can.

If you wish to return a product to us, the first step should be to contact us at: info@dzukou.com You can refer to our Returns & Exchanges policy

and its procedures.

Kindly drop an email to our Customer Care Team at info@dzukou.comif you have not received your parcel after 5 working days and we will assist you accordingly.

There are no additional charges for redelivery.

You may check the status of your parcel via the tracking link provided in the shipping confirmation email to find out why it might have been delayed. Alternatively, you may drop us an email at info@dzukou.com and we will assist you further.

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Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.